Shipping and Refunds

FREE Shipping Policy

We deliver products Australia wide using Australia Post. Shipping times are estimated at between 7-10 business days depending on your location within Australia.

Please contact IHLS for International Shipping costs. International delivery times may vary – please enquire.

Customer Service Policy

Innovative Hair Loss Solutions is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 7-10 business days in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item a backorder or a full refund.

Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty have been wrongly described or are different to the product illustrated on the website. See our FREE return policy for all returns.

FREE Return Policy

Ship your faulty or poor workmanship products only back with our FREE return service. Return through your local Australia Post post, postage paid by receiver Innovative Hair Loss Solutions, Addressed to Suite 1, 1 Station Street Subiaco Western Australia 6008.